Cancel an order
You can cancel an order placed on the site from the time of ordering until 14 days after receiving the product. A senior citizen (aged 65 or over), a person with a disability or a new immigrant may cancel within four months of receiving the product, if the order involved a conversation with one of our representatives, by phone or chat.
- Defective product, product different from what was ordered, or late delivery: full refund, with no cancellation fee. We collect the product at our expense.
- Cancellation for any other reason: the product is returned in its original packaging and unused. A cancellation fee of 5% of the order price or ₪100, whichever is lower, will be deducted. Delivery charges are not refunded if the order has already been shipped. If the order was paid by credit card, you will also be charged the fee the credit card company charged us for cancelling the payment, if one was charged, on presentation of proof.
- For hygiene reasons, earphones and products that come into direct contact with the body cannot be returned once their packaging has been opened, unless the product is defective.
- The refund: to the same payment method, within 14 days of receiving the cancellation request. Confirmation that the charge has been cancelled will be sent to you by email.
- You can return the product to any of our stores, or arrange a collection with us.
You can also cancel by email at store@amphone.co.il, by phone on 1700-55-66-07, or at any of our stores. All the terms are set out in the site terms and conditions.