Website Terms and Conditions

Welcome to the AM Phone website. Use of the website and of the services offered on it is subject to the terms of use set out below. Use of the website in itself constitutes full acceptance of all the terms. Please read these terms carefully before taking any action on the website.

1. General

The website is operated by MGN Am Phone, Company No. 310315544, of 11 Rafiah Yam St., Netivot (the "Company"). All products offered on the website are new and in their original packaging. Most products are officially imported; the import source and the warranty of each product are stated on the product page.

The Company may amend these terms from time to time, without prior notice. Each order is governed by the version of the terms that was published on the website at the time the order was placed.

2. Purchasing on the website

Purchasing on the website is permitted to persons aged 18 and over who hold a valid credit card in Israel. An order takes effect only after approval by the credit card company and receipt of an order confirmation by email.

For some products, availability is confirmed by the branch after the order. In that case the amount is held on the card without a charge, and the charge is made only after availability is confirmed, within 7 days at most. If the product is unavailable, the order is cancelled without a charge and the amount held on the credit card is released automatically within 10 days at most. If only some of the products are available, you are charged only for those. In an installment payment a partial charge is not possible, so we will contact you about the rest of the order.

3. Prices and taxes

All prices on the website are stated in New Israeli Shekels and include VAT as required by law. The Company may update prices at any time without prior notice. The applicable price is the price at the time the order is placed.

Prices on the website and in the stores are not necessarily identical: some products are priced differently in store than on the website. An order placed on the website will be charged at the website price, even when it is collected from a store.

In the event of an obvious error in a product's description or price (for example, a typing error), the Company may cancel the order. In such a case we will notify you, and any amount you have paid will be refunded in full.

4. Delivery and shipping

The delivery time is shown at the payment stage, before the order is confirmed. The product can be collected free of charge from one of the Company's stores (Click & Collect).

If a product you have ordered is out of stock at the supplier and has no known delivery date, we will notify you. You may choose to wait for it or to cancel the order and receive a full refund, without a cancellation fee.

5. Cancellation of a transaction and return of products

In accordance with the Consumer Protection Law, 5741-1981 (חוק הגנת הצרכן, התשמ"א-1981), a transaction may be cancelled within 14 days of receipt of the product. The product must be returned in its original packaging, unused, together with the invoice. The cost of the return shall be borne by the customer, and a cancellation fee of 5% or ₪100 (whichever is lower) will be deducted.

If the order was paid by credit card, you will additionally be charged the fee that the credit card company collected from us for cancelling the charge, if collected, upon presentation of supporting documentation.

For reasons of hygiene, earphones and products that come into direct contact with the body cannot be returned once their packaging has been opened, unless the product is defective.

If the product arrived defective, does not match what was ordered, or the delivery was late beyond the agreed date, the cancellation will be without a cancellation fee, you will receive a full refund, and the return of the product will be at the Company's expense.

A cancellation notice may be given by email to store@amphone.co.il, by telephone at 1700-55-66-07, or at any of the Company's stores. The refund will be made to the means of payment with which the order was paid, within 14 days of receipt of the cancellation notice, and a confirmation of the cancellation of the charge will be sent to you by email. You may also send a request through the transaction cancellation form.

6. Warranty

Every product is covered by an official importer's warranty for the period stated on the product page. The warranty does not cover breakage, liquid damage or unreasonable use. For more information, see the warranty terms.

7. Limitation of liability

The Company, its employees and anyone acting on its behalf shall not be liable for any direct, indirect, consequential or special damage caused to the user or to a third party as a result of the use of the website, reliance on content displayed on it, or the use of a purchased product — except for liability that cannot be limited under law. In any event, the Company's liability shall not exceed the consideration actually paid for the product that is the subject of the claim. Nothing in the foregoing derogates from the consumer's rights under the Consumer Protection Law, 5741-1981, or from the liability of the manufacturer or of the official importer as stated in section 6.

8. Privacy

The Company uses the details you provided on the website (name, telephone, email and delivery address) to handle the order, delivery and customer service, and to comply with obligations under law. Marketing updates will be sent only if you have consented to them. Credit card details are not stored on the website: they are entered and stored with the payment processing company only. The information is kept in secure systems, access to it is restricted to authorized employees, and it is not sold to third parties. It is transferred only to essential service providers, such as shipping and payment processing companies. For full details, see the privacy policy.

9. Intellectual property

All content on the website — texts, images, logos, design — is the exclusive property of the Company and may not be copied, reproduced or used for any commercial purpose without prior written permission.

10. Customer club

A customer with an account on the website earns credit on every purchase: 2% on accessories and on products with sufficient profitability, and 0.5% on devices and on products with low profitability, as set for each product. The credit is calculated on the price before VAT and after discounts, and is added to the account only after the order has been delivered or collected and has not been cancelled. No credit is earned on delivery fees, on vouchers or on the amount paid with credit. Credit can be redeemed at checkout, up to 10% of the purchase amount. Credit is valid for 12 months from the day it was earned. If an order is cancelled or returned, the credit earned on it will be cancelled, and the credit redeemed on it will be returned to the account. Credit cannot be converted into cash or transferred. The Company may change the club terms by notice on the website, and a change will not apply to credit already earned.

11. Jurisdiction

These terms shall be governed by the laws of the State of Israel. Exclusive jurisdiction over any dispute is vested in the competent courts of the Be'er Sheva District.

12. Contact

For any question regarding these terms, you can contact us by email at store@amphone.co.il or by telephone at 1700-55-66-07.