Shipping and returns
Home delivery
The delivery fee is shown at checkout.
Deliveries are made by the courier company HFD. The exact amount is shown at checkout, before you confirm the order, and appears in the order summary. There are no additional charges after the order is confirmed.
TV delivery
TVs are delivered to your home by special transport, not to pickup points or lockers. The delivery fee depends on the screen size, for each TV in the order:
| Screen size | Home delivery |
|---|---|
| 32–43 inches | ₪55 |
| 50–65 inches | ₪189 |
| 75 inches | ₪250 |
| 85 inches | ₪300 |
| 98 inches and up | ₪520 |
When the same order also contains other products, they are shipped separately by regular delivery at the regular delivery price: to your home or to a pickup point, as chosen at checkout. Even if you choose a pickup point for the other products, the TV is delivered to your home, to the address you enter at checkout. Store pickup is free, for the TV and everything else.
Store pickup
You can collect your order from any of our three stores. We will send you a message when the order is ready for pickup. Store details and opening hours are on the contact page.
Remote areas
In the following areas delivery may take longer, and we commit to delivering within 7 business days:
- Eilat
- Arava communities
- Communities beyond the Green Line
- The Golan Heights
Fridays, Shabbat and holidays
There are no deliveries on Fridays, Shabbat or holidays. On holiday eves and during holiday periods delivery times may be longer, and the same applies during Eid al-Fitr. Business days are counted from the business day after the order is placed.
Cancellations and returns
Under the Consumer Protection Law, you may cancel a transaction and return a product within 14 days of receiving it, provided it is in its complete original packaging, unused and not installed. The purchase invoice must be enclosed.
If you cancel for a reason other than a defect, you are refunded the full amount paid, minus a cancellation fee of 5% of the transaction value or ₪100, whichever is lower, plus the credit card processing fee. This is the maximum amount the law allows us to charge.
Exchanges are made within 14 business days of receiving the delivery.
Defective or wrong product
A product that arrived defective, or that is not the one you ordered, is replaced at our expense, with no cancellation fee and no delivery charge. Contact us by phone or through the contact page; this does not depend on the manufacturer's warranty period.
A fault found after use
A manufacturing fault that appears after you have started using the product is handled under our warranty policy and by our repair lab, not as a return.