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AM Phone

Warranty terms

Last updated: October 2026

Every product bought on the AM Phone website is new. An officially imported product is covered by the official Israeli importer's warranty, for the period and by the warranty provider stated on the product page.

Who provides the warranty

  • iPhone and Apple products: official importer's warranty (Pelephone / ICON / C-Data), depending on the importer that supplied the device. The warranty is claimed from that importer, under its terms.
  • Samsung: official importer's warranty (Pelephone / Sunny Communications), depending on the importer that supplied the device. The warranty is claimed from that importer, under its terms.
  • Other devices imported by Pelephone: lifetime warranty, consisting of a one-year manufacturer's warranty plus a limited Pelephone warranty for a further 34 years. The warranty applies to equipment bought new from Pelephone or from one of its authorised dealers; AM Phone is an authorised Pelephone dealer. The warranty is claimed at Pelephone service centres nationwide.
  • Xiaomi devices: two-year warranty provided by Hamilton Electricity & Electronics, the official importer in Israel.
  • Accessories: importer's warranty as stated on the product page.

The exact warranty period of each product is listed on its product page, and that page is what applies.

What is covered

The warranty covers manufacturing faults and defects in the product's components, under reasonable use only.

What is not covered

  • Damage from breakage, drops, liquid or fire.
  • Misuse, or the device being opened by an unauthorised party.
  • Batteries after a natural loss of capacity.
  • Scratches and cosmetic signs of wear.

How to get service

  1. Apple or Samsung device: contact the official importer that supplied the device, with the AM Phone purchase invoice.
  2. Other device under Pelephone warranty: go to any Pelephone service centre nationwide, with the AM Phone purchase invoice.
  3. Device under Hamilton warranty, or an accessory: contact us through the form on the site or by phone.
  4. Bring the product to one of our stores with the purchase invoice.
  5. Initial inspection within 48 hours.
  6. Repair, replacement or credit, depending on the case.

Fast service at the AM Lab

AM Phone stores have a certified repair lab for mobile phones and computers, including devices not bought from us. Details, how to open a ticket and what to bring are on the repair lab page. Store addresses are on the contact page.